Frequently Asked Questions
01
What do the membership tiers include?
Premium Member: Access to a searchable resource library, monthly PDFs, podcast transcripts, and scripts for effective communication.
VIP Member: Includes everything in the Premium tier, plus live masterclasses, exclusive Q&A sessions with Jefferson, and full access to all past masterclass recordings and exclusive content.
02
How often are new resources added to the membership?
New content, including PDFs, podcast transcripts, and other resources, are added monthly. Live masterclasses and Q&A sessions for VIP members are scheduled monthly as well.
03
Can I upgrade or downgrade my membership plan?
Yes, you can change your membership tier at any time from your account settings. Upgrades will take effect immediately, while downgrades will take effect at the end of the current billing cycle.
04
Is there a free trial option?
We don’t offer a free trial. If you're looking to get a taste of the content before you commit, check out the free resources on my “Resources” page. They're a great way to see what's in store when you join my membership.
05
What is your cancellation policy?
You can cancel your membership at any time. Cancellation will become effective at the end of your current billing period, and you will retain access until then.
06
How do I access the live masterclasses and Q&A sessions?
Links to join live events are sent out via email 24 hours before the event starts. Ensure your email address is up to date in your profile to receive these notifications.
07
What if I miss a Live Masterclass?
All Live Masterclasses are recorded and made available in the VIP member library within 48 hours after the session ends.
08
Are payments secure?
Yes, all payments are processed using secure, encrypted technology to ensure your information is protected.
09
Can I gift a membership to someone else?
Yes, what a great gift! Just use the recipient’s name and email when you check out.
10
Who can I contact for support if I have issues with my membership?
Our support team is available to help you with any issues or questions. Contact us through our support page or email hello@jeffersonfisher.com.